Message Review
Quarantined technician texts
These messages were preserved, but the sender was not authorized for this organization when the text arrived.
A quarantined message is never reassigned after arrival. Add or enable the technician in Team, then have them resend the work update so the new message is routed with a verified identity.
Needs review
Original evidence is retained exactly as received.
Nothing is waiting for review.
Unknown or disabled senders will appear here instead of being assigned to the wrong person.